Privacy Policy – Maid Fresh

At Maid Fresh, we care about people — not just homes. Protecting your privacy is part of that care. This policy explains how we collect, use, and protect the personal information of our clients, supporters, and website visitors.

Effective Date: 12 October

1. Information We Collect

When you interact with us — for example, by submitting a request for a Support Clean, contacting us via our website, or making a donation — we may collect:

Contact details: Name, phone number, email, and address.
Personal details: Information about your household or situation if relevant for a Support Clean.
Transaction information: Payment details if you donate or pay for any services.
Website usage data: IP address, pages visited, and interactions with our website (via cookies or analytics tools).

2. How We Use Your Information

Your information is used to:

Respond to enquiries or requests for Support Cleans.
Provide the services or support you request.
Process donations securely.
Improve our website and services.
Keep you informed about updates, new services, or initiatives you have opted into.

We never sell your information. Your privacy and trust are important to us.

3. Sharing Your Information

We may share information with:

Service providers who help us operate the website, process payments, or deliver cleaning services.
Legal authorities if required by law.

We do not share personal information for marketing purposes outside of Maid Fresh without your consent.

4. Data Storage & Security

All personal information is stored securely and only accessible by our team.
We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access.

5. Your Rights

You can:

Access the personal information we hold about you.
Request corrections if it’s inaccurate or out of date.
Request that we stop using your information for certain purposes.

6. Cookies & Website Tracking

Our website may use cookies to:

Improve site functionality.
Understand how visitors use the site.
Enhance your browsing experience.

You can disable cookies in your browser, but some parts of the site may not work properly.

7. Donations & Support Cleans

If you donate through our Give a Little Kindness initiative or request a Support Clean, we only use your information to provide the service or process the donation.

We will never display personal stories or identifiable details without explicit consent.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in law, technology, or how we operate. The effective date will be updated when changes occur.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Maid Fresh
Email: info@maidfresh.com.au
Phone: 0422090823
Address: Clyde, Melbourne